IT Support
Pricing
Clear Plans. Predictable Costs. Built for Growth.
Your IT support should scale with your business, not create uncertainty.
Torch Ignited offers four structured managed IT tiers for growing Central Florida businesses. Whether you need collaborative support or fully managed, high-availability coverage, we have a clear path forward.
All “From” pricing reflects environments with 50 computers. Final pricing depends on infrastructure, servers, and complexity.
Torch Ignited offers four structured managed IT tiers for growing Central Florida businesses. Whether you need collaborative support or fully managed, high-availability coverage, we have a clear path forward.
All “From” pricing reflects environments with 50 computers. Final pricing depends on infrastructure, servers, and complexity.
Choose Your Plan
Spark
Co-Managed IT Support
From $49
per device / month
per device / month
(Based on 50 computers)
Built for companies with internal IT staff who need reinforcement and escalation support.
Includes:
24/7 Monitoring
Patch Management
Endpoint Protection (EDR)
Threat Detection & Escalation
Vendor Coordination
Annual IT Health Review
Best for:
Organizations with in-house IT that want stronger security and advanced backup support.
Organizations with in-house IT that want stronger security and advanced backup support.
Flame
Fully-Managed Remote IT
From $92
per device / month
per device / month
(Based on 50 computers)
Comprehensive remote IT management with proactive oversight and daily user support.
Everything in Spark, plus:
Unlimited Remote Support
Ongoing Security Controls Enforcement
Lifecycle & Hardware Planning
Incident Response Planning
Semi-Annual Strategy Meetings
Best for:
Businesses that want IT fully managed without building an internal department.
Businesses that want IT fully managed without building an internal department.
Blaze
Managed IT + Priority & On-Site Support
From $109
per device / month
per device / month
(Based on 50 computers)
For organizations where uptime and responsiveness are critical.
Everything in Flame, plus:
Priority Response Times
On-Site Support (when required)
Quarterly Strategy & Planning Meetings
Expanded Server & Application Oversight
Best for:
Companies where downtime directly impacts revenue and operations.
Companies where downtime directly impacts revenue and operations.
Inferno
Elite Managed IT + Application & Infrastructure Oversight
Custom
Pricing
Pricing
Our highest level of engagement for businesses that require maximum performance, availability, & strategy.
Everything in Blaze, plus:
Advanced Application Support
Monthly Executive Strategy Meetings
High-Availability Infra Planning
Proactive Performance Optimization
Best for:
Organizations that rely heavily on custom applications, hosted systems, or mission-critical infrastructure.
Organizations that rely heavily on custom applications, hosted systems, or mission-critical infrastructure.
Compare Plans
Want a detailed breakdown? Here’s a simplified comparison of what’s included.
| Spark | Flame | Blaze | Inferno | |
|---|---|---|---|---|
| Monitoring and security | ||||
| 24/7 monitoring, health alerts, and remediation |  | | | |
| Patch management | | | | |
| Endpoint protection (EDR/AV) / Threat detection triage + escalation | | | | |
| Security awareness training (all users) | | | | |
| Standards and control | ||||
| Standard computer configuration (security + performance) | | | | |
| Security controls enforcement (ongoing) | | | | |
| Admin rights control (least privilege) | | | | |
| Support and delivery | ||||
| Unlimited remote support for end users | | | | |
| Unlimited on-site support (as needed; remote-first) | - | - | | |
| Vendor coordination (ISP + line-of-business vendors) | | | | |
| After-hours emergency support | - | | | |
| Visibility and planning | ||||
| Asset inventory (endpoints + managed network devices) | | | | |
| Lifecycle planning (refresh + replacements) | | | | |
| Annual IT health report (recommendations + roadmap) | | | | |
| Incident Response Plan (documented; annual review) | | | | |
| Application support | ||||
| Application / DB / ERP support hours (pooled) | - | - | 1hr / device | |
| Application roadmap + optimization guidance | | |||
| VCIO planning meeting (scheduled; strategy + roadmap) | Annual | Semi-Annual | Quarterly | Monthly |
| Service Level Agreement (SLA) | ||||
| Direct line to our U.S. team (business hours) | | | | |
| Emergency Support Response Time (hours) | 8 | 4 | 2 | |
| Remote response target (business hours) | 8 | 8 | 6 | 4 |
| On-site dispatch target (business hours, when required) | 8 | 4 | ||
| Additional Services Available | ||||
| Backup & Disaster Recovery (BDR) | - | - | - | - |
| Email Security (advanced anti-phishing / filtering) | - | - | - | - |
| Private Cloud with High Availability (on-site or hosted) | - | - | - | - |
| Business Continuity / Failover Planning & Testing | - | - | - | - |
| Server Management (File / Application / Database) | - | - | - | - |
| Storage / SAN Management | - | - | - | - |
| VOIP Phone Systems | - | - | - | - |
| Software Development / Integrations | - | - | - | - |
| AI Enablement Consulting (use-cases, automation, training) | - | - | - | - |
Not Available
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Priced Separately
IT Contacts Only
IncludedWhat's Included in Every Plan
Every managed IT client receives:
- U.S.-Based Support Team
- Security-First Configuration Standards
- Defined Service Level Targets
- Direct Business-Hours Support Line
- Scalable Per-Device Pricing
We are local to Central Florida. You work with
a consistent, experienced team that understands
your environment.
Optional Add-On Services
Available across all plans:
- Backup & Disaster Recovery
- Private Cloud Hosting
- Email Security & Advanced Phishing Protection
- Business Continuity & Failover Planning
- Server Management (File / Application / Database)
- VOIP Phone Systems
- AI Enablement & Automation Consulting
- Custom Software Development & Integrations
- Web Development
- Digital Marketing
Add-ons are scoped and quoted based on your environment.
Request a Quote
Every business environment is different.
Let’s design a plan that fits yours.
After submission, our team will schedule a short discovery call and provide a tailored proposal.