Join the
Torch Ignited Team

Company Overview

At Torch Ignited, we’re not just colleagues — we’re a tight-knit family with a passion for using technology and creativity to make a difference. Our mission is to ignite business productivity through human-centered AI, empowering businesses to work smarter, scale faster, and compete with confidence.

AI consulting and managed technology services are our core focus, helping clients understand, adopt, and operationalize artificial intelligence while keeping their technology infrastructure running securely. Alongside this, our software development and digital marketing services help businesses strengthen their brand and connect with customers in meaningful ways.

Torch Ignited is a technology brand of Torch Designs LLC, based in Lakeland, Florida. Rooted in a small, fun, and family-oriented culture, we are dedicated to delivering high-quality, high-value solutions with exceptional customer service that sets us apart.

Job Summary

Torch Ignited is seeking a motivated and detail-oriented Technology Associate to join our growing team. This position is ideal for a recent graduate or current student with a strong work ethic and a foundation in software development, IT support, and networking concepts who is eager to apply their skills in a fastmoving, AI-first business environment.

The associate will play a key role in end-user computer support, MSP helpdesk and client support, AI consulting delivery support, minor website updates (WordPress, PHP, .NET Core, and website editor tools), and quality assurance (QA) testing of web-based applications. Additional responsibilities include troubleshooting IT issues, assisting with system development tasks, and documenting solutions for the internal knowledge base.

This is a hands-on position where you’ll gain exposure to AI consulting, managed technology services, software development, and IT support, all while helping Torch Ignited fulfill its mission to ignite business productivity through human-centered AI. The role starts part-time with a defined path to full-time employment as the company reaches its growth milestones.

Why Join Torch Ignited

• Family-Oriented Culture: Experience the warmth of a family-like atmosphere, fostering collaboration, support, and unity.
• At the Frontier of AI: Work alongside practitioners who are actively delivering AI consulting and managed technology services to real businesses — not just talking about it.
• Empowerment Through Impact: Your contributions will directly support client outcomes, driving real results and meaningful productivity gains.
• Innovative Drive: Innovation is in our DNA, enabling you to work at the cutting edge of AI consulting and managed technology services.
• Cross-Disciplinary Synergy: Collaborate with professionals across software development, AI consulting, MSP services, and digital marketing.

Responsibilities

• Provide computer and end-user support, including troubleshooting hardware and software issues, setting up workstations, assisting with network connectivity, and installing or updating applications.
• Provide MSP helpdesk support for managed service clients, including remote troubleshooting, ticket management, and escalation to senior staff as needed.
• Support AI consulting delivery by assisting with research, documentation, and preparation of client-facing materials under the direction of senior consultants.
• Make minor website updates using WordPress, PHP, and website editor tools (content updates, formatting, and small code adjustments).
• Perform quality assurance (QA) testing for web-based applications, including functional, regression, and user experience testing; document and report software defects clearly to the development team.
• Document support issues, solutions, and procedures to contribute to the internal knowledge base.
• Assist staff with day-to-day IT support needs, including email, file access, and printing.
• Provide front-office support when needed, including answering phones, greeting guests, and assisting with basic office tasks.
• Help maintain a clean and organized office by performing light cleaning tasks as required.

General Requirements

• Basic knowledge of quality assurance methodologies and testing techniques (e.g., functional, regression, and user experience testing).
• Strong problem-solving skills and attention to detail.
• Ability to document and communicate issues clearly and concisely.
• Positive attitude and willingness to perform general office tasks, such as answering phones, greeting guests, and light cleaning.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Excellent written and verbal communication skills.
• Reliable transportation for infrequent visits to client sites and our data center.
• Demonstrated work ethic and reliability — we value dependability and follow-through above technical specialization.
• Must be available to work a minimum of 18 hours per week in person, scheduled within our core business hours of Monday through Friday, 6:00 AM – 5:00 PM. Please do not apply if you cannot meet this requirement.

Preferred/Nice-to-Have

• Familiarity with WordPress, PHP, and website editor tools.
• Exposure to .NET Core and C# development.
• Understanding of Linux environments.
• Knowledge of networking concepts including the TCP/IP model and HTTP/HTTPS protocols.
• Experience with Git or other version control systems.
• Ability to provide basic printer support and email support (Microsoft 365 preferred).
• Experience using Microsoft 365 applications, including Outlook and email management.
• Curiosity about artificial intelligence and enthusiasm for learning how AI tools are applied in real business environments.

Physical Requirements

• Must be able to sit for extended periods of time while working on a computer.
• Must be able to use standard office equipment (computer, phone, tablet, etc.).
• Must be able to see and hear well enough to interact with team members, follow instructions, and perform troubleshooting tasks.
• Must be able to walk, stand, bend, and move around the office or server areas as needed.
• Must be able to lift, carry, and position computer equipment (such as desktops, monitors, or servers) weighing up to 50 lbs.
• Must be able to safely handle and install equipment in racks or workstations, which may require occasional reaching or working in confined spaces.

Location and Duration

This position requires the candidate to work in person at our office located in Lakeland, Florida, during normal business hours (Monday through Friday, 6:00 AM – 5:00 PM). A flexible but fixed schedule of at least 20 hours per week is required within this window. We can accommodate school schedules, but a consistent 20-hour weekly commitment is expected and is a firm requirement of this position. Telecommuting and relocation assistance are not available.

This is an ongoing part-time position with a defined path to full-time employment as the company reaches its growth milestones. Candidates who are seeking full-time employment but willing to start parttime are strongly encouraged to apply.

How to Apply

If you’re ready to join a fast-growing AI and technology company as a Technology Associate, either submit your resume below, or jump straight to our short skills assessment if you’d prefer to let your work speak first.

Click here to download the full job requisition.